White House Black Market Reviews

I bought a Tee on sale but the size was too big. I sent it back, asking to exchange for a smaller size. On the return paperwork, in addition to checking all the right boxes, I wrote PLEASE EXCHANGE and circled it. They refunded the sale price, saying that they didn't have any in stock. Problem is, that when I checked their website, it WAS in stock. So I sent them an e-mail asking them to honor the sale price and send me the smaller size. They waited until the Tee was out of stock and then apologized for the "delay" and said it was out of stock.

UPDATE: I upgraded my review to 4 stars after I received a call from WHBM 3 weeks later apologizing and giving me a credit equal to the savings I had on the sale price of the tee. The rep said they were working through their complaints file.

I spent well over $2,000 for a new wardrobe and a matter of two to three months. At the time they were offering 5% off each order once you hit a certain status. Recently they changed their rewards program. I am at what they call legend status. The problem is that they have no points history for me therefore I have no rewards available to me. I've tried several times to email their customer service and I get the most ignorant emails back from them. Recently all emails check at least 5 days to get a response! One says it should be there, the next email says I see someone else has already helped you with this. I can't imagine how a business like this can survive. I read recently that they were going to be closing at least 40 stores this year and it's no surprise to me. Though the quality of the merchandise is reasonably good, the quality of service they provide the customer after the sale is atrocious.

Frustrated I'm on the phone about my order for more than 30min and counting. I will just cancel my order.

I went the Arlington highlands store in Arlington tx. I walked in store and as browsing around for maybe 2 mins. No one offered to help or acknowledged me. A group of nonblacks (white) people walked in store someone met them at the entrance May I help you. The person wasnt even there to shop. I walked around pulled items to look at no response. No sales person approached me. Ever. I put the items back. Other nonblack people where in store the sales people was helping them. Can I put this in dressing room. Me still invisible. No acknowledgment. I use to shop her often shop a lot online came in to see an item seen on line. Shame on you whbm if you have experienced this please review so we may make them aware of this pattern

I went to Arlington highland location in Arlington tx . I walked in . Looked around for about 3mins . No one approached to offer assistance. A few minutes later a nonblack came in sales person greeted them at door. Good Evening May I Help You . Person wanted to use the restroom or something. I am still browsing pulling items . No help . There was other nonblacks in store . Sales people where approaching them asking if they can put items in dressing room. Still no help . I put my items back . Walked out came back just to see if they would acknowledge me . No didn’t happen. Well quess what I was a fan have lots of items I was a person you called when new items came in. But no more . Acknowledge All Your Customers . If anyone has experienced this customer service behavior. Please reply and review this store . We don’t need you in business

Awful!
I have purchased a number of items online. I had an issue snd spent days trying to reach customer service!
The online chat is also useless. I still have not resolved my issue. I purchase two pairs of pants and both stretched out after one wearing. It is so frustrating because they just don't answer.
Not worth it!

I love this store for pants only, My recent online purchase was a jacket. i went up to a size 8 in the jacket and it still does not close. i am a size 4 or 6 usually, If you have any kind of a bust this is not the store for you.

High quality, great experience

Just bought dresses from Whitehouseblackmarket recently (think about I am in Australia, and the parcel had been sent from overseas), yes, the sizes run a bit big, but their customer service is so impressive, one of the best, super prompt and super reliable, unbelievable professional, definitely worth five stars, highly recommended.

Gorgeous unique styles! Beautiful feminine quality clothing for the stylish woman who enjoys being trendy and classy at the same time. The prices aren’t inexpensive however they have sales fairly often. My number one choice for clothing, both work and casual.